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Shipping

 

Domestic – Standard

  • USPS First Class

  • 2 to 4 Business Days

international

  • USPS Priority International

International orders usually arrive within 10 business days but sometimes take up to four weeks depending on the destination. Entheo is not responsible for your country’s duties and tariffs, nor are we accountable for delays due to international customs issues. Additionally, we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees.

 

sustainable packaging

Your order will be delivered in a recyclable corrugated box with environmentally-concious cushioning that you can compost or reuse. 

kindly note

All orders are processed and shipped 1-3 days from the time you place your purchase.

Once your order leaves our workshop, we are no longer responsible for the package.

We do not ship on the following major holidays:

  • New Years Day

  • Presidents Day

  • Memorial Day

  • July 4th

  • Labor Day

  • Thanksgiving (Thursday & Friday)

  • Christmas Eve

  • Christmas Day

  • New Year's Eve

 

tracking

You'll receive an email with the tracking info once your package has been shipped.

If you refuse to accept a delivery, you are responsible for the original shipping charges. 

 

Returns

We accept returns for damaged goods up to 10 days after placing your order. Please email us at hello@entheo.co for more information.

Sample sizes (3.5ml) cannot be returned.

 

FAQ

 

Q

Are your ingredients organic?

 

A

Yes. We carefully select each ingredients and review organic certifications from our purveyors.    

 

Q

What is the shelf life of the True Nature Face Serum?

A

We recommend using products within 6 months after opening. After each use, keep your tightly sealed bottle in a cool, dark area out of direct sunlight. If you'd like, you can store your bottle in the refrigerator for greater conservation. Since our products do not contain any added preservatives, they should be handled with clean fingers to avoid contamination. 

 

Q

Can your products be used on sensitive skin?

A

Our skincare is designed to work for all skin types, including sensitive skin. Because we only use active, organic ingredients (and zero synthetic chemicals), our formulas are gentle enough for reactive skin while providing honest nourishment. Plus, many of our ingredients target the root causes of sensitivity, like inflammation and dryness.

If you have an allergy or sensitivity to any of our ingredients you should avoid the True Nature Face Serum.  

 

Q

When will my order be shipped?

A

All in-stock orders will be processed within 3 days of purchase. If you place an order after 3pm CST on a Friday, your order will fulfilled on the following Monday.

 

Q

Can I change or cancel my order?

A

We are unable to edit or cancel your order after it has been placed. 

 

Q

How do I get in touch about wholesale?

A

Please send all wholesale inquiries to hello@entheo.co